Shipping policy

Order processing times:
Customer orders are normally processed next business day. We ship from our facility located in Rochester Minnesota. Once shipped, orders shipping within the USA and Puerto Rico normally arrive 3-5 business days and orders shipping into Canada 7-30 business days. (delivery times may be impacted by several factors which we have no control over such as seasonal holidays, weather, strikes, customs, etc.)

Local pickup:
Customers can pick up their orders at our facility in Rochester Minnesota per prior arrangement. No shipping cost will be included on orders picked up BUT Minnesota state law requires us to collect sales tax on picked up orders even if customer lives in another state.

UPS and USPS are the shipping services we use.  Tools, steel, and higher value orders are typically shipped by UPS and stamping orders typically by USPS mail service. Some customers (for example, in remote areas, apartments, businesses) receive better delivery service with one company over another and if that's the case customer needs to indicate what shipping service they absolutely want used in the comments box when placing order. If either service is ok, then no comment is needed.  If a specific carrier is asked for, that may change the shipping cost and if higher customer will be notified prior to shipping but note that may lead to delay in shipping out order so we ask customers to monitor their emails and texts.

Customers with UPS accounts, metalcraftusa.com can ship your order under your UPS account but additional information is needed: (6 or 9 digit UPS account number AND Zip Code associated with that UPS account).  This information can be included in the Notes section when placing an order.  NO shipments will be sent C.O.D.  NO shipments will be sent to freight forwarding companies.

metalcraftusa.com DBA: Wrought Iron Handicrafts, Inc. does retain the right to determine which shipping service is used. Customers are REQUIRED to include in order, both addresses if different, UPS delivery address and USPS delivery address. Failure to do so may result in shipping delays and extra fees. Any extra fees will be responsibility of customer.  A customer's order may be shipped using both UPS and USPS shipping services.  When shipping steel, metalcraftusa may combine tubes/bundles, for example: order 5 tubes of 1/2"w x 3/32" thickness x 36" long x 18 pcs per tube flat metal strip and order may ship out in 4 tubes.  The same amount of steel will be included, just the number of tubes may be changed.

metalcraftusa.com ships within the USA, Canada, and Puerto Rico markets only. If interested in the Metalcraft Range of Tools but are outside these areas contact Mike at mcd@jandcrwood.co.uk
 
When shipped into Canada all duty, tax, and customs costs are responsibility of buyer.

When generating shipping label, customer’s complete shipping address including email and phone number will be entered and used by third party companies to complete the shipping process.  metalcraftusa.com DBA: Wrought Iron Handicrafts, Inc. shall not be held liable for, but not limited to, failure of UPS or USPS to deliver delivery updates to customer, delays in delivery of updates to customer, or information contained or excluded within said updates to customer.

 

A convenient shipping calculator is on the Shopping Cart page.  Please use this calculator to experiment with changing quantities up/down so you get the most quantity for your shipping dollar.

 

Is the shipping cost always correct? - Sometimes but not always.  A certain large search engine (Goo...) does not recognize a Shopify store having shipping listed when a 3rd party shipping app is used and when that happens (Goo...) does not show your products in their search results - NOT GOOD.  Alternative - use Shopify's generic shipping calculator which is based on principle that everything ships together in 1 box, no factoring in distance order is shipping to, or the value of the order.  This is not real life shipping but we use Shopify's generic calculator so (Goo...) will show our products in search results and we do the best we can with it.  Please note if we can save customer money on shipping we will and a refund will be issued to the payment method customer used OR if shipping is too low we will contact customer for additional shipping funds before proceeding with fulfilling order.

 

We can help too - email info@metalcraftus.com or text 507-536-4536 with the items you are looking to purchase/quantities and we’ll make recommendations on how best to maximize your shipping value.