Delivery
Order processing times: Customer orders are normally processed same business day - next business day. We ship from our facility located in Rochester Minnesota to USA, Canada, and Puerto Rico.
Local pickup: Customers can pick up their orders at our facility in Rochester Minnesota per prior arrangement. No shipping cost will be included on orders picked up BUT Minnesota state law requires us to collect sales tax on picked up orders even if customer lives in another state.
UPS and USPS are the shipping services we use. Tools, steel, and higher value orders are typically shipped by UPS and stamping orders typically by USPS mail service. Some customers (for example, in remote areas, apartments, businesses) receive better delivery service with one company over another and if that's the case customer needs to indicate what shipping service they absolutely want used in the comments box when placing order. If either service is ok, then no comment is needed. If a specific carrier is asked for, that may change the shipping cost and if higher customer will be notified prior to shipping but note that may lead to delay in shipping out order so we ask customers to monitor their emails/texts.
Customers with UPS accounts, metalcraftusa.com can ship your order under your UPS account but additional information will need to be collected, your UPS account # AND zipcode associated with your UPS account #. If customer wants their UPS account # used for shipping AND includes the above mentioned (their UPS account # AND zipcode associated with their UPS account #) in the notes section when placing order - there should be no delay in getting order shipped out BUT if customer wants to use their UPS account # and does not provide the additional information, that could delay shipping out order. If metalcraftusa.com DBA: Wrought Iron Handicrafts, Inc. does ship order out under customer's UPS account # and if customers UPS account # is wrong or zipcode does not match to their UPS account # and UPS charges metalcraftusa.com DBA: Wrought Iron Handicrafts, Inc. for the shipment and/or any fees associated with correction of customers information, metalcraftusa.com DBA: Wrought Iron Handicrafts, Inc. will charge customer for said charges plus $25.00 (US funds)
NO shipments will be sent C.O.D.
metalcraftusa.com DBA: Wrought Iron Handicrafts, Inc. does retain the right to determine which shipping service is used. Customers are REQUIRED to include in order, both addresses if different, UPS delivery address and USPS delivery address. Failure to do so may result in shipping delays and extra fees. Any extra fees will be responsibility of customer. A customer's order may be shipped using both UPS and USPS shipping services. When shipping steel, metalcraftusa may combine tubes/bundles, the same amount of steel will be included, just the number of tubes/bundles may be changed.
metalcraftusa.com ships within the USA, Canada, and Puerto Rico markets only. If interested in the Metalcraft Range of Tools but are outside these areas contact Mike at mcd@jandcrwood.co.uk
When shipped into Canada all duty, tax, and customs are responsibility of buyer.
When generating shipping label, customer’s complete shipping address including email and phone number will be entered and used by third party companies to complete the shipping process. metalcraftusa.com DBA: Wrought Iron Handicrafts, Inc. shall not be held liable for, but not limited to, failure or delay of UPS or USPS to deliver delivery updates to customer or information contained or excluded within said updates to customer.
Did you maximize your shipping value? Shipping cost is based on weight tiers: Here's how our weight-based shipping tiers work in continental USA (48 states):
Tier 1: 0.01 lbs. to 2.0 lbs.: $6.90
Tier 2: 2.01 lbs. to 7.4 lbs.: $10.90
Tier 3: 7.41 lbs. to 49.5 lbs.: $29.00
Tier 4: 50 lbs. to 99.5 lbs.: $58.00
Tier 5: 100 lbs. to 149.5 lbs.: $87.00
(Additional tiers continue in this pattern)
To get the most out of your shipping dollars, consider ordering enough to reach the higher end of a tier. For example, if your order weighs 6 lbs., adding just 1.4 more lbs. of products will take you to the top of tier 2, giving you more products for the same shipping cost than if you stayed at 6 lbs.
This is especially true for shipping steel in continental USA (48 states) as we use UPS Simple Rate box, which allows us to ship up to 50 lbs. for a flat rate. This means whether you order 1 lb. or 50 lbs. of steel, the shipping cost remains the same. To maximize savings:
- Aim for steel orders close to 50 lbs.
- OK to combine different types of steel to reach the 50 lbs. threshold.
- Example: Shipping 6 tubes of ½ x 3/32 x 36" long steel (18 pcs per tube) costs the same as shipping 2 tubes.
Use our convenient shipping calculator on the Shopping Cart page to experiment with your order and find the best value. Remember, smart ordering can lead to significant savings!
We can help too - email info@metalcraftus.com or text 507-536-4536 with the items you are looking to purchase/quantities and we’ll make recommendations on how best to maximize your shipping value.